dcm I.T. Help Desk

• Close your browser completely and relaunch CenterStage.
  (You will need to come back to this page if it does not work.)
• If it is during East Coast office hours, contact the DCM I.T. Department through the procedure below.
• If after hours, please call the Net Theory Emergency Line: (212) 868-5950 press Option 7.

• Do NOT call NetTheory under these circumstances!
• Go to the Users page and verify the caller is set to Active.
• If they are, de-activate them, save, then go to the caller accounts again, activate the callers and save.
• Verify that the caller(s) are assigned to active pools.
• Have the callers close their browsers, and try to log in again.
• If they still cannot login, call or email Michael or Nathaniel.

CenterStage and Encore are full of reporting abilities. Most of the information you should need can be found in the existing reports. Please contact your Account Executive to assess any additional reporting needs you might have. This function is outside the realm of the I.T. Department, so please do not contact I.T. for assistance with the creation of special reports.

Once payroll is locked, changes are locked out. If you have a problem relating to the locking of payroll, contact your A.E. for assistance.

• Close your browser completely, relaunch Firefox, and go to Google.com. (You will need to come back to this page if it does not work.)
• If you are able to search on google, and CenterStage is still down, please call the Net Theory Emergency Line: (212) 868-5950 press Option 7. Keep calling back two or three times until it finds someone.
• If you have tried at least three calls to NetTheory and have not been able to get someone on the phone, use the Contact I.T. Procedures below.

Another option is to go to http://www.speedtest.net and select the New York pyramid. The system will test your internet speed to New York. Your speed for download should be more than 1,000KB per second. If it is not, you should contact your ISP.

Internet access comes from your Internet Service Provider (ISP). For on site managers, this could be the client. Whoever provides your internet service is the party you should be contacting. Many internet access problems can be resolved by the following steps:

• Power off and reset your router or modem. Turn it back on and try again.
• "Repair" the connection. In the lower right side of your screen, locate the icon that looks like two monitors, and right click on it. Select "Repair"
• Shut down and reboot your computer.
• If this doesn't work, make sure your settings include having Windows obtain an IP address automatically. This can be found in the Tools, Options area, under Advanced, Network, and Settings.

If these still do not fix your problem, contact your ISP for assistance.

Unfortunately, 1and1.com does not support individuals setting these for their mailboxes. You can either email your request to I.T. to have this turned on, with the complete message you'd like sent, or you can set up Outlook to do it yourself. This one's not for the faint of heart, but will work. Very detailed, step by step instructions are available on the following web site: http://support.microsoft.com/kb/311107

If you are using Outlook 2003, you can view a help doc by clicking here.

• Please see the "Video" section below for a training video on setting up DCM email with Microsoft Outlook 2003. The video will auto-play when it has been loaded.
• Please click here for online documentation on setting up your DCM email..
• If you can get incoming mail, but not send outgoing email, perform the following steps:
  • Clear your outbox completely
  • Make sure your outgoing mail server (SMTP) is set to smtp.1and1.com
  • If you are behind a firewall at your client's location, try setting your outgoing mail server's port to 587 (default is 25). This is normally found in the email account settings, under "More Settings" and under the "Advanced" tab.
  • If these do not work, contact your client I.T. staff member for assistance. If they cannot help you, contact DCM's I.T. Department

Webmail is now available at: http://webmail.1and1.com

Use the CenterStage report to create your Excel spreadsheet.
This is your “data source” – remember where you are saving it/downloading it!

Use Microsoft Word to create a merge letter. For more information on how to do this, refer to one of the following online tutorials, depending on which version of MS Word you are using. Or, you can view one of our training videos in the section below entitled "Videos."

For MS Word 2000, go here: http://www.geocities.com/prof_al/WORD3/mailmerge.html.
For MS Word 2003, go here: http://www.uwec.edu/help/Word03/MM-withxls.htm.

Labels are created much in the same way.
For MS Word 2000, go here: http://support.microsoft.com/kb/212034.
For MS Word 2003, go here: http://www.howtogeek.com/howto/microsoft-office/create-mailing-labels-in-word-2003-with-mail-merge/.

Yes - contact I.T. for assistance with this process.

Yes. Make sure you are using the "branded" DCM signature and that your emails use the Arial font. For the signature itself, use Arial font, bold, size 10. Make sure the font color is the DCM custom color, which is Red: 0, Green: 102, Blue: 153 (#015B8B). The signature text must be in all caps, and must include the following:

NAME
DCM CAMPAIGN MANAGER
CLIENT NAME (i.e. CARNEGIE HALL)
ADDRESS
CITY STATE ZIP
PHONE
FAX
YOUREMAIL@DCMTM.COM
WWW.DCMTM.COM